Full payment will be debited from your card at time of booking. Similarly, if you are using a gift card, the full amount will be redeemed at time of booking. Accepted forms of payment include Visa, Mastercard and Eftpos.
We appreciate things change. However, we ask for 48 hours’ notice if you cannot make your scheduled appointment. The full cost will be incurred if a cancellation is made within that 48-hour period.
If within that 48-hour period you are required to isolate due to COVID, we will endeavour to re-book your appointment at a suitable time within the following month.
Please take care of your belongings. Alba does not accept responsibility for the loss of personal items, including those left in lockers and bathrobes. We recommend that you leave valuables at home.
Our gift cards are valid for three years from the issue date. Bookings are essential and subject to availability. These cards are not redeemable for cash and cannot be used to purchase other gift cards.
If you are not completely satisfied with products purchased at our online store, we offer a 30-day money back guarantee. Please email proof of purchase to [email protected] within this time. Where a refund is authorised, Alba will pay the refund to the card used to purchase the initial order.
We want to make your online shopping experience as pleasant as possible, so when ordering online, please provide complete and accurate contact and delivery details. We will aim to dispatch your order within three working days. Delivery is only available within Australia.
Alba Thermal Springs and Spa will only be liable pursuant to the Consumer Law & Fair-Trading Act 2012, and extract can be viewed upon request.
You are under no obligation to provide us with your personal information, but if you do not, we may not be able to provide you with the products, services or information you have requested, or any of our information, services or products.
In general, we collect personal information about visitors or potential visitors to Alba Thermal Springs, suppliers, contractors and consultants to Alba, and any person who applies to become an employee or contractor of Alba.
We aim to collect personal information only if it is reasonably necessary to provide the services, products or information you have requested from us.
In the course of providing you with services, we collect personal information in a variety of ways. Unless it is unreasonable or impracticable to do so, we collect your personal information from you directly. In some cases however, we will collect information about you from a third party. For example, if you are a visitor to Alba Thermal Springs, we may collect your personal information from another person who makes a booking on your behalf.
At the time of collection, or as soon as practicable after we have collected it, we will take such steps as are reasonable in the circumstances to notify or make you aware of the collection and of any matters relevant to the collection, unless it is obvious from the circumstances that you would know or would expect us to have the information.
Alba may collect personal information about you when you:
The types of personal information that we collect from you will depend on your interactions with us, what you share with us or whether the law requires us to collect it.
For example, we may collect the following information about you:
We may also collect sensitive information such as medical or health information about you, including any health conditions that you may have if they are relevant to the products and services we are providing to you and your COVID-19 vaccination status. We collect your vaccination status information to manage or prevent COVID-19 in our business and to ensure the health and safety of our employees and clients
If you are a prospective employee, we may collect details about your employment history and other details about you to assist with the recruitment process. We may collect this information from you directly, or from a recruiter.
For each visitor to our website, we may also collect the following non-personally identifiable information using third party analytics providers:
If you browse our site whilst logged into Google Chrome, we may also collect your device and demographic information from Google Analytics
We collect your personal information primarily to:
If it is reasonable to expect that we would use or disclose your personal information for purposes which are related to the above primary purposes, we may also use or disclose your personal information to:
Generally, we will not direct market to anyone unless they are given an opportunity to opt out of receiving future direct marketing communications. However, if we contact you for the purpose of direct marketing without having obtained your consent first because it is impracticable for us to do so, we will at that time provide you with the opportunity to decline receiving any further marketing communications from us.
We may disclose your personal information to organisations or people outside of our business for the purposes of assisting us to run our business and to provide products, services and information to you.
The third parties to whom we may disclose your personal information include:
The privacy and collection practices of entities to whom we disclose personal information are governed by their own privacy policies and collection notices.
We are not likely to disclose your personal information to recipients located outside of Australia without your consent.
We will not otherwise disclose information about you unless the disclosure:
We will take reasonable precautions to protect your information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure.
We will retain your information as required by law, and then take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed.
We aim to ensure the personal information that we hold about you is accurate, complete and up to date, but we need your help in with this. You need to provide true, accurate, current and complete information about yourself as requested and properly update the information with us to keep it true, accurate, current and complete.
If you believe that the information we hold about you is inaccurate or incomplete, please contact us at the details below and we will use all reasonable efforts to correct the information.
If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information noting that you believe the information is inaccurate, incomplete, out of date.
You have rights to access your personal information held by us subject to the provisions of the Privacy Act. If you would like more information about this, please contact us at the details below.
If we sell or otherwise transfer part or the whole of our business (including Alba Thermal Springs) to another organisation (including in the course of a transaction like a restructure, sale, merger or acquisition or as part of a bankruptcy, dissolution, liquidation, administration, receivership or other form of insolvency), you agree that your personal information that is collected by Alba may be disclosed to a third party, prospective buyer, transferee or insolvency practitioner and that this is reasonable to enable that party to continue or manage the practice.
If you have a complaint about our collection, use or disclosure of your personal information, or you wish to make a complaint about a breach of the APPs, please contact us at the details set out below.
In your complaint, please set out the details of your complaint and your contact details. We will contact you to acknowledge your request and ask for any other applicable information. We will then investigate the issue and advise you in writing of the outcome.
You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.
This Collection Notice applies to Alba Thermal Springs Pty Ltd ACN 636 191 467 (Alba, we, us, our) when we collect personal information about you.
We collect your personal information primarily to:
We are not likely to disclose information to overseas recipients unless with your consent, or the disclosure is required or authorised by law.
Our contact details in respect of any issues in relation to privacy are:
Alba is a place of stillness. Please keep noise to a minimum.
Our intention is to provide a safe environment where you feel secure. You will always be appropriately covered to protect modesty during a spa treatment.
We value your feedback and greatly appreciate any comments you wish to share about your experience.
Alba is a place of tranquillity; therefore, phones or smart watches are not permitted in our springs, spa or restaurant. Mobile phones and smart watches can be used in reception and the car park, however if you are taking photographs, please only take photos of people in your immediate party.
Please check the Victorian Government website for the latest COVID information and advice.