FAQs

Please take a moment to read our FAQs prior to your arrival.

General questions

  • Opening hours

    Alba is open every day except Christmas Day.

    Springs
    7.00am to 10.30pm
    Last arrival 8.30pm

    Private springs
    9.00am to 9.00pm
    Last arrival 8.00pm

    Spa
    Sunday to Wednesday
    9.00am to 7.00pm
    Last arrival 6.00pm

    Thursday to Saturday
    9.00am to 9.00pm
    Last arrival at 8.00pm

    Restaurant
    7.00am to 10.00pm
    Breakfast/Brunch 7.00am to 11.30am
    Lunch/Dinner 11.30am to 9.30pm (last seating 8.30pm)
    Bar 11.30am to 10.00pm

  • When is the best time to visit?

    The springs are great in all seasons. We have warm geo-thermal pools for cooler days, but we also have cold plunge pools for warmer days. The Seasons is our largest pool, and its temperature changes depending on the season.

  • What should I wear?

    Please wear whatever makes you feel comfortable.

    Upon arrival you will be provided with a locker, towel and bathrobe and you can change into swimwear.

    If you have booked a spa treatment, please change out of your wet swimwear and into the disposable underwear, robe and slippers provided, before entering the spa.

    Please note, clothing such as t-shirts are not permitted in the springs, as the high mineral content of the water may cause discolouration.

    Waterproof footwear, such as thongs or sandals, is highly recommended throughout the springs and wet areas. Please note, footwear is required to enter the restaurant.

    We suggest you don’t wear jewellery in the springs as the minerals may cause tarnishing.

  • When should I arrive?

    Please note your confirmation email includes an arrival time, that is the time your springs experience begins.

    We have allowed plenty of time for you to enjoy our geo-thermal springs but if you have booked a spa treatment, please allow 15 minutes to change and get from the springs to the spa. On arrival our spa receptionist will invite you into the lounge and ask you to complete a consultation form if you haven’t already done so. Your therapist will then discuss your treatment within the privacy of your spa suite.

  • Are there age restrictions?

    Everyone is welcome, however people under 16 must be accompanied by an adult around the springs and in the spa.

     

  • Are there any adult only areas?

    Our private springs experiences offer tranquillity. Find out more.

  • Can I use my mobile phone?

    Alba is a place of tranquillity; therefore, phones or smart watches are not permitted in our springs, spa, or restaurant. Mobile phones and smart watches can be used in reception and the car park, however if you are taking photographs, please only take photos of people in your immediate party.

  • Do I need to book in advance?

    To avoid disappointment, we strongly recommend that you book in advance and include all members of your party in your booking.

    Depending on availability we may be able to accommodate people who have not made a booking in advance. On arrival our reception team will advise you of what springs and spa experiences are still available.

  • What do I do if I am running late?

    If you are running late, please call ahead of your scheduled arrival time so we can determine how best to accommodate you. Late arrivals for services including spa treatments, private springs or dining may be reduced in duration.

  • Will I be charged in full when I book?

    Full payment will be debited from your card at time of booking. Similarly, if you are using a gift card, the full amount will be redeemed at time of booking.

    On arrival a pre-authorization fee of $100 will be held as guarantee of any incidental services. This pre- authorization will be released upon departure if no charges have occurred. If charges are made, you are responsible for any additional payments above the pre-authorized $100 before you leave.

    If you are settling your account with a credit card, please note that a credit card transaction fee of 1.5% will apply.

     

  • What should I do if I need to cancel my booking?

    We appreciate things change. However, we require 48 hours’ notice prior if you cannot make your scheduled appointment. The full cost will be incurred if a cancellation is made within that 48-hour period.

  • What should I do if I need to change my booking?

    Please call our team to reschedule your booking 03 5985 0900. Please note changes are subject to availability. The full cost will be incurred if a cancellation is made within 48-hours of your booking.

  • What is included in my booking?

    All bookings include access to a range of outdoor mineral pools including geothermal pools, a rain pool, cold plunge pools, botanical pools, forest pools and a sunset pool. We also provide you with a towel, bathrobe and locker.

    For those guests who have booked a private springs experience or a spa treatment, details of your inclusions will be sent to you at time of booking.

  • How long is my gift card valid?

    Gift cards are valid for three years from the issue date.

     

  • How do I redeem my gift card?

    Gift cards can be redeemed online or over the phone. If your purchase exceeds the gift card’s balance, you can pay the difference at the time of booking via a credit card. See Terms and Conditions.

  • Can I re-gift my gift card?

    Yes, gift cards can be re-gifted. If a booking has been made, please call our reservations team to modify the booking. Identification may be required.

  • Can I extend my gift card?

    Gift cards are valid for three years and cannot be extended past the expiry date.

  • What do I do if I have lost my gift card?

    Gifts cards are to be treated like cash, please ensure its safe keeping.

    Gifts cards may be replaced if lost or stolen, with proof of purchase and if we are satisfied the card has not been used.

  • Can I make a request for a specific therapist?

    We employ both male and female therapists, and you may be assigned either on the day of your visit. Specific requests for therapists will, of course, be considered but cannot be guaranteed. However, your request will be noted in your booking.

     

  • Do you have a restaurant?

    Yes. Alba’s restaurant Thyme features locally sourced, seasonal produce with a culinary program created by well-known Melbourne chef, restaurateur, cookbook author and television presenter, Karen Martini.

    Thyme is open for guests of the thermal springs and spa.

    Bookings are essential and walk-ins are subject to availability.

  • Can I bring my own food and drinks?

    Alba is fully licensed, and food and alcohol needs to be purchased onsite.

  • Do you cater for special dietary requirements?

    We will certainly aim to cater for your dietary requirements. Please let us know your requirements at the time of booking.

  • Is Alba accessible for people with limited mobility?

    Alba has been designed with everyone in mind.

    All our buildings and pathways are wheelchair accessible as are many of our pools. One of our pools, The Dunes, also has the provision for a hoist and sling.

    We have accessible parking, changerooms and toilets and can provide buggy transport for guests with limited mobility.

  • Do I need to notify you of any existing medical conditions or if I am pregnant?

    Yes. Our reservations team can recommend the most appropriate experiences.

    Once your booking is confirmed you will receive an email which includes a Spa Consultation Form. Please complete and return it prior to arrival. If you have not received a Spa Consultation Form, please contact us here.

  • If I am pregnant, what experiences are available to me?

    Your wellbeing is our priority. We do not recommend bathing in the geo-thermal springs during pregnancy. You may enjoy dipping your feet in the springs, but fully immersing your body may raise your body temperature, which can be dangerous during pregnancy.

    Certain spa treatments are not recommended during the 1st trimester of pregnancy. However, there are several suitable treatments including the Coco Blossom Contour, Feminine Lullaby and a manicure or pedicure. Alternatively please call our reservation team to discuss suitable options.

    Should you wish to go ahead with bathing in our springs, you will be required to sign a liability waiver form.

     

  • Is there a comfortable place to breastfeed or express?

    You will find many comfortable and quiet spaces at Alba. If you require a power source or have further questions, please speak to our receptionists who will be able to assist.

  • Can I visit if I am on medication, have previously or am currently undergoing medical treatment?

    We recommend that people with any of the following medical conditions do not enter the springs before first obtaining medical advice.

    • Conditions involving high fever
    • Extreme hypertension
    • Malignant tumours and cancerous conditions
    • Liver, kidney, and circulation disorders
    • Conditions presenting the high risk of haemorrhaging
    • Anaemic conditions
    • Congestive heart failure, recent stroke, or recent heart attack
    • Pregnancy
    • Diabetes

    You may be asked to sign a waiver form that indicates you have seen a medical practitioner and have been informed of all the information relating to your illness prior to your arrival.

  • How often are the pools cleaned?

    To maintain the highest standards of health and safety, regular maintenance is carried out. From time to time some facilities may be temporarily unavailable. We always try to minimise disruption.

  • Do you offer accommodation?

    We will have luxury villa style accommodation available in 2023/24. In the meantime, we recommend a number of luxury boutique hotels close by.

  • How do I apply to work Alba?

    We are often looking for talented and passionate people to join our team. Find out more.

Getting here

  • Driving?

    We are located at 282 Browns Road Fingal, a 90 minute drive by car from Melbourne. Check Google Maps for directions.

  • Public transport?

    Options for public transport on the Mornington Peninsula are limited. You can travel by train to Frankston station, then bus (Route 788) to the Rye Hotel. From there you can complete your journey by taxi or Uber.

  • Is there plenty of parking?

    Car parking is available free of charge. Our car park has been designed with ample accessible parking spaces, plus charging ports for electric cars.